Astro · Support & maintenance

Maintenance that actually deserves the word. No ticket queue.

Astro updates, dependency patches, content drift, new wishes — all covered. Fixed monthly hours, guaranteed response time (4 hours for critical) and a direct line to the developer who knows your site. No tier-1 support, no "we'll do that next sprint" answers.

Basic from €89/mo · Standard €290/mo · Pro €590/mo. 3-month minimum.

01 · Background

Why maintenance is required, not optional.

An unmaintained site measurably loses performance every quarter, accumulates outdated dependencies and becomes a security exposure. With our maintenance retainer you get a dedicated contact who knows the site — no ticket hotline, no waiting room, no "we will do that in the next sprint" answers.

  • Guaranteed response time (4 h for critical, 1 working day for normal).
  • Fixed monthly hours — unused hours roll 50 % into the next month.
  • Direct contact with the developer who built the site. No tier-1 support.
  • Quarterly Lighthouse audits included — we prevent performance drift.
02 · Deliverables

What's in every maintenance plan.

Dependency updates

We keep Astro, npm packages and build tools current — with tests.

Security patches

Immediate reaction to known CVEs in your dependency chain.

Backups & monitoring

Daily backups, uptime monitoring, Slack/email alerts on incidents.

Performance monitoring

Continuous Lighthouse + CrUX tracking. We act before you notice.

Small changes included

Edit copy, swap images, add a section — up to the agreed monthly hours.

Quarterly review

Every 3 months: performance report, SEO status, to-do proposals for the next cycle.

Priority support

Critical requests jump the queue. Defined in the SLA.

03 · Process

Onboarding in 1 week, then monthly.

  1. 01

    Onboarding

    Access, monitoring setup, SLA definition.

  2. 02

    Monitoring

    We watch from day 1 — you see the dashboard.

  3. 03

    Monthly hours

    You send requests, we ship. Monthly report on the last working day.

  4. 04

    Quarterly review

    Strategic 60-min call every 3 months.

04 · FAQ

Support & maintenance questions.

What if I need more hours? +

Extra hours are billed at the agreed rate (€110/h). You approve up front.

Minimum term? +

3-month minimum, then month-to-month with cancellation at the end of the month.

Do you maintain sites you didn't build? +

Yes — after a one-off onboarding audit (€590) so we understand state and risks.

What does the maintenance retainer cost? +

Basic from €89/month (care only, no hours). Standard €290/month (4 h). Pro €590/month (10 h + priority support).

Website type
Extra pages
0

+ €180 per extra page

Design level
Languages (incl. AI translation)
1

+ €280 per additional language

Add-on modules
Monthly services (optional)
Next step

30 minutes that can change your website.

You walk us through what you want. We tell you honestly whether we're the right team and what it will cost — before anyone mentions a contract. No sales pitch, no pressure, no follow-up drip.